Hello. My name is Michael and I am a Technician for a small locally owned IT company. My work takes place in the small business sector, and it is one of the most challenging yet rewarding experiences I’ve ever known. All too often there is very little information about the trials and tribulations I encounter on a daily basis. Working with the pieces and filling in the blanks is where I excel, and every day I look for a new challenge. This blog was established so that I can share what I’ve learned in the hopes that it will help ease the suffering of other young technicians.